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Summer2007 cover image
Volume 24
Number 2
68 pages
Summer2007 back cover image
Quote: "Once a new technology rolls over you, if you're not part of the steamroller, you're part of the road." - Stewart Brand

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Nom de plume Witchlight
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Aritcle
Synopsis Discusses technical support (or what passes for it) at an ISP and the author's attempt to help a customer who had been hacked.
Notes
Code None
Page 54
Pages 1 and a quarter
In Best of 2600 book? Yes, page 648, Section 3 (2000 and Beyond: A Changing Landscape), Chapter 15 (Still More Hacker Stories)

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Keywords
Help Desk An information and assistance resource that troubleshoots problems with computers or similar products.    (more..)